At Commuters Repair Shop, we respect your privacy. We collect only the information necessary to repair your equipment, communicate clearly, and occasionally notify you about seasonal service updates.

This policy is designed in accordance with Canadian privacy standards.

1. Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Equipment and service details
• Basic billing information

We collect only what is necessary to provide service.

 

2. Why We Collect It

Service Communication

Your contact information is used to:

• Confirm service requests
• Provide repair updates
• Obtain approval for additional work
• Notify you when service is complete

Seasonal Updates (Limited & Respectful)

We may send occasional emails (a few times per year) to announce:

• Start of cycling season
• Start of ski/snowboard season
• Service reminders or important shop updates

We do not send frequent marketing emails.
We do not sell or share your information.
You may unsubscribe at any time.

 

3. Consent

By providing your information, you consent to its use for service communication and limited seasonal updates. You may withdraw consent at any time by contacting us.

 

4. Protection of Information

We take reasonable administrative and technical steps to safeguard your personal information against loss, theft, or unauthorized access.

Access is limited to authorized personnel only.

 

5. Disclosure

We do not sell, rent, or trade personal information.
Information will only be disclosed if required by law.

 

6. Access & Correction

You may request access to your personal information or request corrections at any time by contacting:

[email protected]

 

7. Retention

Service records may be retained for accounting, warranty, and legal purposes as required under Ontario and Canadian law.

 

Our Approach

We’re a repair shop, not a marketing machine!
Your information helps us fix bikes, tune skis, and communicate clearly. That’s it.